Car Parking FAQs
How do I contact You?
| Email: | please use our contact us form |
| Address: | Car Parking |
| Commercial Department | |
| Glasgow Prestwick Airport | |
| Prestwick | |
| Ayrshire | |
| KA9 2PL |
Glasgow Prestwick Airport accepts the following credit and debit cards: VISA Credit, VISA Debit, Mastercard and Maestro
What Payment methods are accepted?
Glasgow Prestwick Airport accepts the following credit and debit cards: VISA Credit, VISA Debit, Mastercard and Maestro. Please note: all car parking payments are cashless.
How do I know that my booking has been placed?
Within 24 hours of placing your order you will receive an email with a booking reference number confirming all your details. You should print this email and bring it with you to the Airport. If you not receive confirmation within 24 hours, please email our Car Park team via parking@glasgowprestwick.com.
What if I need to amend my booking?
You may amend your booking up to 48 hours before your scheduled departure time at no charge.
You can amend your booking online or by emailing our Car Park team parking@glasgowprestwick.com. Please quote your booking reference number.
What if I need to cancel a booking?
You may cancel your booking up to 48 hours prior to your scheduled departure time and receive a full refund. No refunds will be given within 48 hours of your departure time.
You can cancel a booking by visiting the manage my booking section or by emailing our Car Park team parking@glasgowprestwick.com. In all communication please quote your booking reference number.
What happens if I want to bring a different car to the one confirmed at booking?
If you are driving a different car to that detailed on your confirmation invoice, you can amend these details by by visiting the manage my booking section or by emailing our Car Park team parking@glasgowprestwick.com. In all communication please quote your booking reference number.
What do I do when I get to the car park?
On arrival please drive to the entry barrier where our number plate recognition system will read your vehicle number plate and lift the barrier once confirmed. The confirmation email give you these instructions.
If you have not pre-booked, please take a ticket at the entry column and keep it safe with you until your return.
What happens when I return?
On departure please drive to the exit barrier where our number plate recognition system will read your vehicle number plate and lift the barrier once confirmed. The confirmation email give you these instructions.
If you entered the car park using the QR code on your booking reference, please ensure you use this method when exiting.
If you have not pre-booked, please take your ticket you received on arrival and pay for this at one of our pay stations located within the terminal building, Car park two or at the exit barriers where you will be able to pay via card.
How do I make a complaint or leave feedback?
At Glasgow Prestwick Airport we are committed to the highest standards of customer care and are continually striving to improve our car parking facilities. If you are not completely satisfied with any aspect of the service you have received or would like to leave feedback on any particular area of our facility please let us know by using our contact us form or writing to Complaints, comments and feedback, Glasgow Prestwick Airport, Prestwick, Ayrshire KA9 2PL.
