To achieve a “very good” classification an airport must meet specified criteria for three main areas; performance against assistance waiting times, user satisfaction and effectiveness of consultation with local disability communities.

Throughout the last year we have engaged with various different accessibility groups who have given us valuable feedback regarding assistance at the airport.  We have listened to the feedback and have implemented a range of improvements with further upgrades ongoing.

With our continued focus on improving access several of our special assistance team have been trained in basic British Sign Language (BSL) and for passengers and visitors who are visually impaired we have introduced the ‘Ramble Tag’ to help improve the airport experience.

Jane Thomson, Landside Operations Manager said;

“We are delighted to hear that we have maintained a very good rating for the third year running.  This result shows that we are committed to provide an excellent service to our special assistance passengers.’’

‘’Our commitment to enhance the airport experience through working with local accessibility groups, ongoing staff training and implementing new initiatives have helped secure the top rating for us.  We look forward to achieving the same result next year.’’

To view the full CAA report click here.